Main stakeholder groups

  • Customers
    Customer input is sought and received via the sales and marketing operations and activities which the Group carries out – from global discussions with key account managers to daily conversations between customer representatives and SKF’s local
    account managers. In addition, extensive customer perception surveys are carried out regularly, or as requested by SKF’s business areas. The input received helps the company to continually improve customer value.
  • Investors and analysts
  • Employees and union organizations
  • Communities
  • Suppliers

Surveys and interviews

In addition to the well established processes described above, we undertake specific surveys and interviews with a selection of stakeholders with focus on SKF long term success factors.
In 2014, individuals selected represented stakeholders including major strategic customers, employee representatives from staff and union organizations, investors and analysts and representatives from local communities. These individuals were asked
to provide qualitative and quantitative feedback on a list of potentially material aspects. This information was gathered through specific on-line surveys, direct discussions with customers and via telephone interviews conducted by a third party. Input from the supplier perspective was collected over the year via audits, training and other interaction carried out in the normal course of business. The aggregated result, together with priorities set by the SKF Group, sets the foundation of SKF's sustainability work.
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