Reliability: What do you have a right to expect?

Facts
Published date:
Publication ID: DTD08002
Author: Daniel T Daley
Format: PDF
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Reliability: What do you have a right to expect?

While this story is only fictional, it is a compilation of a variety of real-life experiences. It is intended to impart several messages to the reader: (1) Each of the papers Joe extracted from his folder represents one of the elements that contribute the overall reliability of any system or piece of equipment. (2) The composite reliability or ""what you have a right to expect" is a combination of all the items mentioned. (3) Unless the impact of each choice is clearly quantified, it is impossible to have an accurate understanding of reasonable expectations. Most people like to recall only the good things. (4) People can become defensive when their decisions are shown to be faulty. (5) It may be better to have a ""third-party" perform the analysis than sacrifice an employee by asking him to perform the evaluation and deliver the bad news.

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