SKF Machine Health Return Authorization

Return Authorization Request

Please fill out the form below to obtain an RA# prior to sending your product in for service

SKF product category*

Condition Monitoring Products (e.g. IMx-1, IMx-8, CMDT Pulse Sensor, TKSA Alignment, etc.) Electric Motor Test Equipment (e.g. AWA, DX, etc.)

PLEASE NOTE: All Microlog Return Authorizations need to complete updated form ------> Microlog RA creation

Your name*

First Name

Last Name

Please go to https://megger.com/baker/ra to request a return

authorization on Megger electric motor test equipment (formerly SKF Baker products)

Is your product covered under any of the following?*

Product Support Plan (PSP) Factory Warranty MHRP (Machine Health Reliability Program) No coverage

You've indicated 'no coverage'. A credit card authorization or purchase order stating SKF's Terms and Conditions will apply is required before we can process your return authorization request.

MHRP return reason:*

Renewal Return Repair

New MHRP expiration date:*

:

Payment method*

Purchase order (PO) Credit card / quote request

By selecting this option, you agree to SKF's Terms of Sale. Prior to uploading your purchase order, please ensure that it explicitly states SKF's Terms of Sale apply. If this is not stated on your PO, then we cannot issue a return authorization until your purchase order is corrected and resubmitted.

PO# from COH (21X, 22X)*

An SKF representative will be in touch with you as soon as possible with a repair estimate and/or to obtain credit card details.

Payment reference number (optional):

Please upload a copy of your purchase order:*

No File Chosen

File uploads may not work on some mobile devices.

Company (recipient)*

Return shipping address*

Address Line 1

Address Line 2

City

State/Province

ZIP / Postal

Country

Contact person*

First Name

Last Name

Phone number*

E-mail address*

Shipping charges*

Prepaid Collect (shipping account number required)

Shipping carrier & account number*

Include preferred delivery method (e.g. overnight, express, ground, etc.)

Technical contact (in the event we're unable to duplicate the issue)*

Same as above As shown below

Technical contact person

First Name

Last Name

Phone number

Billing address*

Same as above As shown below

Billing address

Address Line 1

Address Line 2

City

State/Province

ZIP / Postal

Country

Product Information

End user company*

End user company name indicated here will be used on calibration certificate

How many sensors are being returned?

TKSA model number*

Sensor serial number(s) -- [15-digit IMEI number]*

If returning multiple sensors, be sure to list each individual serial number above

Model or part number*

Serial number*

Preferred firmware/software language

Select the reason for this return:*

Calibration only (battery replacement not included) Repair only (no calibration) Repair & Calibration Annual Preventative Maintenance (includes battery replacement upon request) ------ SKF Product Support Plan coverage required

Service	Details
Calibration
Repair
Calibration PLUS repair
Annual Preventative Maintenance (APM)

Standard repair service includes parts and labor necessary to get your product back into working order.

Experience peace of mind with SKF's full-service calibration testing. An official calibration certificate from SKF will accompany your product after service. As part of this offering, expert SKF technicians will tidy up your unit and fix/replace the following 'external wear' components as needed: external connectors, pop-out plastic lens, external seals on keypad, battery contacts, and other minor components on casing or keypad which may need to be cleaned or replaced as a result of normal wear and tear.

This full service offering means your product will undergo full calibration testing after repair is completed. This includes the parts and labor needed to get your product back into working order again. Experience peace of mind knowing your equipment will be returned with an official calibration certificate from your SKF service center. Also, as part of this service, our technicians will tidy up your unit and fix/repair the following 'external wear' components as needed: external connectors, pop-out plastic lens, external seals around keypad, battery contacts, and other minor components on the casing or keypad which may need to be cleaned or replaced as a result of normal wear and tear.

_{APM service is only available on select products with SKF Product Support Plan (PSP) coverage}

This service includes a full system functionality check and shaker test, 69-point Automatic Test Equipment (ATE) test, route verification, replacement of damaged connectors, and battery replacement*. All contacts and keypad cleaned and repaired, pop-out lens polished or replaced, ISO calibration. Calibration readings before and after maintenance are taken in accordance with ISO 10012:2003.

This service includes a full system functionality check, 832- point Automatic Test Equipment (ATE) test and 36 point manual test, and battery replacement*. All contacts and keypad cleaned and repaired, pop-out lens polished or replaced, ISO calibration on measuring heads. Calibration readings before and after maintenance are taken in accordance with ISO 10012:2003.

Are you requesting battery replacement with your APM service?*

No Yes

Being an environmentally-conscious company, SKF has a firm commitment to minimizing waste and increasing recycling. Upon request only, a replacement battery will be provided with the SKF Microlog Analyzer Annual Preventative Maintenance (APM) service. (Batteries for legacy products available only while supplies last.)

Please include any comments for the service technician

Please explain the problem in as much detail as possible.*

Include frequency of the issue, when it was first noticed, if problem is present with multiple users, whether it's consistent or intermittent, etc.

What have you done already to try and solve the issue?*

Attach photos, videos, or any other files that you think will help the technician understand the problem

No File Chosen

File uploads may not work on some mobile devices.

Please zip your attachments prior to uploading.

Are you requesting a loaner unit?*

No Yes

Loaner equipment is reserved exclusively for Product Support Plan (PSP) customers only; available upon request and subject to current availability.

A loaner agreement form will be sent to the email address provided. It must be signed and returned to SKF before any loaner product is shipped.

If new firmware is available for your product, do you want us installing the latest updates before we return it to you?*

No, do not update my firmware. Yes, update my firmware to the latest version.

Attention Microlog Analyzer customers on firmware v3.07 or earlier

(only applies to models CMXA 45, CMXA 48, CMXA 75, and CMXA 80)

In 2013, SKF announced the availability of major firmware update v4.0, compatible with active Microlog Analyzer products. One of the more obvious and perhaps significant changes introduced in v4.0 was a completely re-designed, more intuitive user interface - which meant even the long-time Microlog Analyzer users had to become familiar again with its look and feel (and functionality changes). As one might expect, a slight learning curve was normal - especially considering the full list of changes included in the release. Having said that, SKF highly recommends that any Microlog Analyzer users on v3.07 or earlier wishing to upgrade, click HERE.first to review each change n detail and prepare as needed.

Note: Microlog Analyzers with serial numbers before 1210XXX will require a hardware modification in order to use 3-channel plus tacho support for the Run Up Coast Down and Recorder modules. The hardware modification is free of charge for units with PSP coverage. Otherwise without coverage, this modification would be considered a normal billable repair.

Still paying repair and maintenance costs?

SKF offers affordable protection plans on several condition monitoring products.

Expedited repair/calibration service is just one of many benefits included in an SKF Product Support Plan (PSP).

Enjoy peace of mind all around with other entitlements such as exclusive Annual Preventative Maintenance (APM) service, unlimited technical support, full access to webinars and e-learning and much more!

Please contact our customer service team at CSG-USA@skf.com for more details.

Date/Time 1

:

NOTE:

Due to IATA Lithium Ion Battery Regulations, we request that you DO NOT send your old battery in with your Microlog Analyzer. Your replacement battery will be installed and returned with your device. If your Microlog Analyzer is shipped to us with a battery installed and you've requested a replacement, then the old battery will be recycled.

Due to the holidays, your request may be slightly delayed from

Monday, December 23 ~ until ~ Sunday, January 5

Not to worry...we'll be in touch as soon as possible!

Our normal business hours will resume on Monday, January 6th.

Thank you in advance for your patience - we look forward to serving you in the New Year!

_{SKF HOLIDAY HOURS}

Our offices will be closed for the holidays on

Monday, December 23^r^d2019 until Sunday, January 5t^h 2020

Any requests received over the holidays will be processed after business resumes in the New Year on Monday, January 6th