SKF interacts with stakeholders every day, during the normal course of business. The main groups of stakeholders are customers, investors, suppliers, employee representatives and representatives from wider society. We seek to in the best possible way serve these stakeholders and have many formal and informal dialogues with them. This is done via effective account management, PR, social media and surveys and allow SKF to better understand different stakeholder perspectives and concerns. Listed below are some examples of how SKF conducts these engagements with various important stakeholders.
Main stakeholder groups
Customer input is sought and received via the sales and marketing operations and activities which the Group carries out – from global discussions with key account managers to daily conversations between customer representatives and SKF’s local
account managers. In addition, extensive customer perception surveys are carried out regularly, or as requested by SKF’s business areas. The input received helps the company to continually improve customer value.
Investors and analysts
Employees and union organizations
Sustainability? Triple bottom line? CSR? What does this mean? For SKF it starts and ends with SKF Care – including the dimensions of Business, Environment, Employees and Communities. Long-term success is about balancing these aspects properly. For SKF, all aspects needs to be considered in the decision making process.